30-day returns
We accept returns of eligible items within 30 days of delivery. Items must be unused (unworn, for clothing), with tags where applicable, and in their original packaging. Please keep your receipt or proof of purchase.
How to return
Email shopify@richwhales.com with your order number to request a return, exchange or cancellation. If it is approved, we will send you the return address and instructions. Please do not send items back without approval, because unapproved returns can't be accepted.
Return shipping
We cover return shipping for items that are defective, damaged or incorrect. For change-of-mind returns, you are responsible for return shipping costs unless stated otherwise or required by law.
Refunds
Once your return is approved, you will be refunded to your original payment method within 10 business days. Your bank or payment provider may need extra time to show the refund. If more than 15 business days have passed since approval, please contact us.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged or incorrect, email us right away and we will offer a solution.
Items not eligible for change-of-mind returns
Custom products, special orders, personalized items, sale items and gift cards can't be returned if you simply change your mind. This does not apply to items that are defective, damaged, incorrect or not as described.
EU and UK customers
If you are in the EU or UK you may cancel an online order within 14 days of receiving it without giving a reason, and you must send the goods back within those 14 days. Your statutory rights are not affected by this policy.